If you would like to lodge a general enquiry, suggestion or feedback please use our Feedback Form.

Our Reservations Inbox is manned during standard business hours and we will endeavour to reply within 5 working days. Should you have an urgent enquiry, please contact our Guest Contact Centre.

Our Guest Contact Centre is available to assist you 24 hours a day, 7 days a week. To speak with a Guest Contact Centre consultant please refer to the table below:

Reservation contact numbers

The Velocity Membership Contact Centre is available 8am-8pm AEST Monday to Friday.

If you have lost or have identified damaged baggage, please contact our Baggage Blues Department. Please phone the Baggage Blues Department at the arriving port.

Domestic and International Airports

To serve you better, our Blue Holidays Guest Contact Centre is open 7 days a week. We operate Monday to Friday 0800 to 2000 AEST (Australia) and Saturday and Sunday 0900 to 1700 AEST (Australia).

 

Corporate memberships have been designed for the business traveller. If you would like to find out how you can save money and become a Corporate Guest please contact:

Alternatively email us: sales.corporate@virginblue.com.au

For all general Freight enquiries please contact your nearest Airport Freight Department by calling 13 15 06. If you require to speak with a specific Airport Freight Department, please refer to the tables below.

Please note: Port operational hours may be subject to change.

Domestic Airports

Head Office Information

Mail Address:

Toll Air Express
P.O Box 560
Alexandria NSW 1435

International Airports

Virgin Blue, Pacific Blue, Polynesian Blue prides itself on its customer service and we place great importance on the way our team interacts with Guests to make sure their entire flying experience is an enjoyable one.

We greatly appreciate your feedback so we can develop areas that may be of concern to our guests and to utilise our strengths to continue to offer excellent service.

The company has a Guest Services team dedicated to dealing with any feedback our Guests may have and we welcome and encourage your views.

If you would like to lodge your feedback, compliment or complaint please use our Feedback Form, or you can also fax to our guest relations team on (07) 3295 5642.

If you are wishing to establish a new Government Agency Account please contact:

Phone   (02) 6257 4175
Mobile   0402 137 079

Alternatively email us at salessupport.corporate@virginblue.com.au

If you are booking for a group of ten or more people to travel, you can contact our Groups Department to make your booking simply by phoning the relevant number listed below.

To request a quote, please complete the Quote Request Form. For further information on Group Travel you can call one of our friendly Sales Team on the number listed below:

Alternatively please feel free to contact us online at grouptravel@virginblue.com.au

To Contact Our Partners please use the following contact numbers:
(Please Note: All numbers listed are for Australian residents)

• V Australia - 13 82 87 (13 VAUS)
• Blue Holidays - 13 1516
• Virgin Atlantic - 1300 727 340
• Virgin Credit Card - 1800 08 0000
• Virgin Express - +32 70 35 36 37
• Virgin Mobile - 13 3323

Virgin Blue, Pacific Blue and Polynesian Blue Sponsorship Guidelines

Virgin Blue, Pacific Blue and Polynesian Blue are low fare airlines, focused on keeping air travel affordable for people travelling throughout Australia, New Zealand and the South Pacific.

To achieve our goal of ‘Keeping the Air Fair’ and ensure that fares remain low over the long term, it’s imperative we keep our costs down. This means that we pursue a limited number of sponsorship opportunities. In reality, we don't have a sponsorship budget at all. Every sponsorship opportunity is reviewed on a case-by-case basis. If the opportunity meets the guidelines that we have established for sponsorships, limited contra support may be possible. We certainly like to help where we can.

For initial contact, please fill out the Sponsorship Application Form, outlining the event and/or request. Please try to be as specific as you can, detailing in full what the event and/or request is, and in turn, what will be provided to Virgin Blue, Pacific Blue and/or Polynesian Blue as part of the sponsorship arrangement. Key elements of your proposal should include:

• What is the concept/event/request?
• When will the concept/event be taking place? i.e. What are relevant dates?
• What/who is your target market?
• What form and level of support are you seeking from Virgin Blue, Pacific Blue and/or Polynesian Blue?
  Please be as specific as possible in terms of fares being sought and the key dates.
• What are the benefits that you propose to return to Virgin Blue, Pacific Blue and/or Polynesian Blue?
  Full details of the bundle of benefits that you are suggesting could be provided in return for our support should be outlined. You should provide details in relation to any proposed media/advertising schedule, along with details of signage, size and placement of logo, hospitality etc. Please keep in mind that we like to pursue opportunities that deliver positive exposure for Virgin Blue, Pacific Blue and/or Polynesian Blue and which encourage people to travel to attend and/or participate in the relevant event/concept.

We’ll try our best to respond via return email within 3 weeks to your request. Please be patient if the response to your request takes a little longer than expected as we receive thousands of requests each month and it does take time to thoroughly review and assess all opportunities. We ask that you keep any “follow up” phone calls to a minimum as this distracts us from our core task of reviewing and responding to you as quickly as we can.

All sponsorship opportunities are assessed on a case by case basis, however, to help you in putting together your proposal, some general guidelines are outlined below:

• What do we offer?
  We do not provide any cash support. All sponsorship opportunities involve contra i.e. flights in return for exposure.
• High Risk Sports
  As safety is our number one priority, we don’t provide sponsorship for high-risk sports. Therefore we do not engage in sponsorship for extreme or motor sports. Yes, we know our fearless Chairman, Richard Branson, is a bit of a dare devil and has had a few near misses in his hot-air ballooning days, but we prefer to err on the side of caution. So requests for sponsorship of high-risk activities including motorcycle, speed boat and car racing will be not supported.
• Personal Assistance Requests
  We receive many personal requests for assistance with flights for compassionate reasons, especially for disadvantaged or ill people who are experiencing great hardships. While we wish we were in a position to be able to assist with every single one of them, we are simply unable to help the majority of requests for assistance. We try to make sure our everyday fares are low enough so that everyone can afford them.
• Community Fundraising
  Fundraising is an integral part of the activities undertaken by many schools, churches, Societies, Clubs and community organizations. The majority of requests sent to us relate to this type of fundraising. While we would like to be able to help all of you, we obviously cannot (as there would be no seats left for paying guests if we did), and as we find it difficult to justify assisting one without assisting all requests we’re unable to donate goods or services for fetes, trivia nights, auctions etc. at this time.
• Sporting Teams and Individual Athletes
  Only on rare occasions will we provide sponsorship for professional or championship level athletes or sporting groups. Unfortunately we’re unable to provide sponsorship for junior or social sports teams and clubs.
• We look favourably on proposals that:
  • Benefit a bona fide charity organisation.
  • Include other like-minded companies that fit well together as part of the one concept (i.e. supports the Virgin Blue, Pacific Blue and/or Polynesian Blue brand).
  • Would benefit significantly from our involvement rather than it just being a small component of the overall proposal.
  • Provides Virgin Blue, Pacific Blue and/or Polynesian Blue with significant and valuable return for assistance.
  • Is an event or situation that supports our brand values of value, fun, innovation and competitive spirit.
  • Are just WAY too great to say no to.

So, if you think you have a really great event that Virgin Blue, Pacific Blue and/or Polynesian Blue should be involved in, please lodge a Sponsorship Application Form, being sure to provide as much detail as possible.

Cheers
The Sponsorship Team

We are always on the look out for new, innovative ideas. We like to work with people and organisations that are proactive and dynamic. People who do away with convention and develop different solutions to everyday challenges. We are interested in hearing your thoughts. If you have an idea or concept that you would like to present to us, we would love to hear from you.

Please contact us at the following address:

Business Proposals
c/- VIRGIN BLUE
PO Box 1034
Spring Hill QLD 4004
Australia

Be sure to leave us your contact details and a brief outline of your proposal. We look forward to being inspired by you. 

General Enquiries

Our Guest Contact Centre is available to assist you 24 hours, 7 days a week.

New Corporate Membership

Corporate memberships may be available to companies, corporations and businesses that enroll  multiple individuals (10 or more) in The Lounge program.

If you are looking at enrolling less than 10 individuals for new Lounge Memberships please contact:

For new membership enrolling 10 or more individuals please contact:

Or email thelounge.corporate@virginblue.com.au

Existing Corporate Membership

If you would like to negotiate your existing Corporate membership rate for your company please contact your Account Manager. If you are unsure who your Account Manager is please contact:

Booking enquiries for the Business Zone

To make a booking for any of the Business Zone facilities, please select The Lounge location:
The Lounge opens 45 minutes prior to the first departure and closes at the time of the last departure.

We are available to assist Travel Agents 24 hours a day, 7 days a week. To speak with a Guest Contact Centre consultant please refer to the table below:

If you are a media representative and would like to make an enquiry, need some information about Virgin Blue Airlines, V Australia Airlines, Pacific Blue Airlines and Polynesian Blue Airlines or are looking for some images, we would love to hear from you.