Additional Charges We don't do hidden fees – find out which additional charges may apply to you in the tables below. Re-connection: When moving into a new house, a re-connection fee may apply when your distributor needs to reconnect the energy supply. This fee is set by your energy distributor and is subject to change. Disconnection: A disconnection fee may apply when you move out of your home and the power needs to be disconnected by your distributor. This fee is set by your energy distributor and is subject to change. Special meter read: When moving into a new property, a technician may need to take a read of your meter to ensure you are only charged for any new usage. You can find your energy distributor on your energy bill or by visiting the Australian Energy Regulator Website. Victoria All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change. Electricity Fees and charges effective 1 July 2023: Distributor Fee Type Fee (GST Incl.) Citipower Reconnection $44.85 Disconnection $45.52 Powercor Reconnection $66.44 Disconnection $70.61 United Reconnection $62.24 Disconnection $62.24 Jemena Reconnection $61.55 Disconnection $88.25 AusNet Services Reconnection $43.27 Disconnection $43.27 Other Fees The charges listed below are current as of 19, April 2023. Fee Fee Type Amount Payment Dishonour Fee Cheque, Direct Debit, General $7.50 (GST not applicable) MasterCard Card Payment Fee^ 0.60% VISA Card Payment Fee^ 0.60% Amex Card Payment Fee^ 0.75% Paper Bill Fee* n/a $3.30 (Incl. GST) *Paper Bill Fee exemption for customers with a concession card, receiving large print bills or the premise is registered as a life support connection.^Credit or debit card fee not applicable to direct credit or debit payments. Paper bill fees and card payment fees do not apply if you are on a standard retail contract or the Victorian Default Offer. New South Wales Electricity Distributor Fee type Fee (GST Incl.) Ausgrid Connection $14.60 Reconnection $52.35 Disconnection $14.60 Endevour Reconnection $84.43 Disconnection $84.43 Essential Reconnection $63.61 Disconnection $71.78 Other Fees The charges listed below are current as of 1 June 2023. Other fees Other fees Fee (GST Incl.) Payment dishonour fee Cheque, direct debit, general $7.50 (GST not applicable) Card payment fee (% of payment made)~ MasterCard 0.60% VISA 0.60% AMEX 0.75% ^Payment by AMEX not accepted.~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fees not applicable to Over the Counter/Aus Post payments.Payment processing fees do not apply to business standing offers. South Australia Electricity Distributor Fee type Fee (GST Incl.) SA Power Networks Reconnection $58.07 Disconnection $58.07 Special meter read $19.35 Other Fees The charges listed below are current as of 1 June 2023. Other fees Fee type Fee (GST Incl.) Payment dishonour fee Cheque, direct debit, general $7.50 (GST not applicable) Paper bill fee* $3.30 (Incl. GST) Card payment fee (% of payment made)~ MasterCard 0.60% VISA 0.60% AMEX 0.75% ^Payment by AMEX not accepted.~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fees not applicable to Over the Counter/Aus Post payments. Payment processing fees do not apply to business standing offers. Re-connection: All re-connections raised before 2.00 pm are considered as business hours for the same business day.All re-connections raised after 2:00 pm are considered as business hours for the next business day. Disconnection: All disconnections raised before 2:00 pm require two business days' notice.All disconnections raised after 2:00 pm require three business days' notice.No disconnections are able to be raised on Friday, weekends, or public holidays. Please note, if access is not provided, or if a customer is not on-site, a wasted Truck Visit Fee will apply. Queensland Electricity Distributor Fee type Fee (GST Incl.) Energex Network Reconnection $0.00 Disconnection $0.00 Other Fees The charges listed below are current as of 1 June 2023. Other fees Fee type Fee (GST Incl.) Payment dishonour fee Cheque, direct debit, general $7.50 (GST not applicable) Paper bill fee* $3.30 (Incl. GST) Card payment fee (% of payment made)~ MasterCard 0.60% VISA 0.60% AMEX 0.75% ~Credit or debit card fee not applicable to direct credit or debit payments and Over the Counter/Aus Post payments. Card payment fees do not apply if you are on a standard retail contract. Payment processing fees do not apply to business standing offers. Paper bill fees and card payment fees do not apply if you are on a standard retail contract.