Contact us

Contact us by phone

  • Arrow pointing from a sun to a water droplet

    Sign up or switching energy plans

    Call us between 8:30am - 6:00pm (AET) Monday to Friday - excluding national public holidays.

    Call us on 133 669 

  • Two smiling relaxed faces facing each other

    Customer service for energy plans

    Call us between 8:00am - 6:00pm (AET) Monday to Friday - excluding national public holidays.

    Call us on 133 669 

  • Globe symbol (round)

    Renewable energy generation projects

     

    Call us on 1800 730 734

Online chat

  • Online sales chat

    Chat with a member of a retail sales team live - between 8.30am - 6.30pm (AET) Monday to Friday. Or leave us a message and we'll get back to you. 

  • Online support chat

    Chat with a member of our retail customer support team live - between 8.00am till 6.00pm (AET) Monday to Friday. Or leave us a message and we'll get back to you. 

Other ways to contact us

  • By mail

    Pacific Blue Retail,
    Retail Operations,
    PO Box 320
    Geelong North VIC 3215

  • By email

    Retail: 
    [email protected]

    Generation: 
    [email protected]

  • By fax

    You can send a fax to: 
    (03) 8621 6112

Interpreter service

  • Interpreter service number

    1800 318 543

     

    口译服务 

    خدمات مترجم

    خدمة الترجمة الفورية

    Dịch vụ thông dịch

    口譯服務 

    Thukim Na Sa ṭha

    Υπηρεσία διερμηνέων

    अनुवाद सेवा

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