At Pacific Blue, we see each complaint as an opportunity to improve. Our purpose is to maintain positive relationships and encourage two-way communication with the community and external parties. We are committed to resolving complaints in a timely manner and recognise an individual's right to make a complaint. We value complaints and recognise them as a way to improve our business and to continue to assist our communities. A copy of our complaints handling procedure can be found here Pacific Blue Complaints Handling Procedure (155.33 KB) There are a number of ways to get in touch with us: By phone 1800 730 734 Email [email protected] By mail You can write to us:Pacific Blue,Retail Operations,PO Box 320Geelong North VIC 3215 Online Get in touch by completing the below online form. Name and details Enter your details so we know how to get in touch. Full name Email address Phone number Contact preferences Let us know the best way to get in touch with you. Would you like us to contact you about this issue? Yes No Preferred method of contact Email Phone Best time to contact you? Morning Afternoon Anytime (9am-5pm AEST) Your message Please describe the details of your feedback or complaint. What is your complaint about? - Select -Issue relating to our renewable energy sites or projectsIssue relating to a new or existing energy planCDR Complaint Are you an existing customer? Yes No Account number Your comment This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Leave this field blank